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How To Buy Personal Insurance

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How To Buy Personal Insurance?

We live in a day of online commerce. We buy our airline tickets online. Whenever we go on holiday we look on review sites for the hotel and book online as well. Renting a car? Most people arrange it in the comfort of their own home and not when arriving on the airport to wait in a queue to arrange a car. More and more we compare and buy products and services online.

Buying Insurance

General Insurance was something we used to buy via an agent. In the confusing and sometimes opaque world of insurance, Insurance Market acts as the pathfinder for you to find the insurance best suited to your needs. As an online insurance broker, we bring you a reliable, smooth digital insurance experience, offering personalised choice, clarity, convenience and control. Often at a fair price. 

We guide customers to those policies that are most suitable to their needs, we compare them against similar policies for pricing and coverage and let you transact online and be covered within minutes. 

Frequently Asked Questions (FAQs)

We can imagine that if you will be buying your own insurance for the first time you might need some help? We have listed some of the most frequently asked questions below.

Account & Profile

We will save your personal details on an account our system creates for you. You will then be able to re-use the details you have already entered and never need to re-enter information, allowing you to make future comparisons/purchase even faster. When you buy a policy on our platform, as your broker, we will also need your details to effect and manage your coverage with the insurer you have selected.
To make sure no one else can access your data, we have secured it with a password and a SMS pin code that we will send you every time you log in (2FA).

2FA stands for 2nd Factor Authentication, which is the use of something you carry as proof of identity. 2FA makes it much more difficult for an attacker to impersonate you and access your computer, accounts, or other resources.

We handle your personal data with care in accordance to PDPA guidelines. We also ensure compliance with all guidelines of MAS, the Singapore financial regulator, for insurance brokers.

  1. Log in to Insurancemarket.sg account
  2. Click on your name at the top right corner and select My Profile from the drop-down menu
  3. Under the Personal Details section select Edit
  4. Enter the relevant new details and changes, then click Save

Please note that existing quotes will still contain the details from before, we recommend that you review your details if you plan to continue from Saved Progress.

  1. Log in to your Insurancemarket.sg account
  2. Click on your name at the top right corner and select My Profile from the drop-down menu
  3. Under the Account Details section, select Change Email Address
  4. Follow the instructions there, then click Save
  1. Log in to your Insurancemarket.sg account
  2. Click on your name at the top right corner and select My Profile from the drop-down menu
  3. Under the Account Details section, select Change Password
  4. Follow the instructions there, then click Save
  1. Click the Log In button at the top of the page
  2. Click on Forgot Password?
  3. Enter your email and click on Send me reset password instructions
  4. We’ll send a link to your email to reset your password.
  5. Click on the link and your password will be reset. You will then be redirected to a page and asked to enter a new password.
  6. Log in to Insurancemarket.sg with your new password.

We have sent an email to the address you provided us while creating an account. If you have not received an email from us, please check your junk or spam folder in your mail box. It might have been delivered to that folder.

Mark the email from us as ‘Not junk’ or ‘Not Spam’ or ‘Safe’ so that you will receive email from us to your inbox in the future.

Purchase, Payment & Claim

Your policy documents will be available for download from our website.
Depending on the processing speed of the insurer, the policy documents should be made available in no longer than 2 working days.

To make a claim, we have related forms found under My Policies for you to fill in. Generally, insurers will require some supporting documentation or proof for the claim(s) to be processed.

If you require any assistance, you can call our helpline. Alternatively, you can also call the insurance company helpline directly. You can find their necessary contact information in the policy documents in My Policies.

At present, you are unable to terminate a policy online. If you do wish to cancel your policy please give our helpline a call. Our support staff will be happy to assist and guide you through the process.

Others

You can email us at support@insurancemarket.sg or give us a call. Your feedback is valuable to us and we aim to respond to it within 1 working day.

We like to stay in touch with you to remind you when your next renewal is due, and occasionally let you know about new services and features. If you no longer wish to be contacted by us, you can do so by following the instructions below.

  1. Log in to your Insurancemarket.sg account
  2. Click on your name at the top right corner and select My Profile from the drop-down menu
  3. Scroll down to Preferences section and click Edit
  4. Uncheck the box(es) of the respective notification(s) that you do not wish to receive from us
  5. Click Save, and you’re done!

Insurance Market Pte Ltd is a MAS approved broker
Our address is Oxley Biz Hub #03-65, 65 Ubi Road 1, Singapore 408729